📦 Digital Product Delivery
- All items are delivered electronically immediately after purchase.
- No physical products are shipped.
- Once your payment is confirmed, you will receive a download link via email and on your account dashboard.
💰 Refund Policy
We want every customer to be satisfied with their purchase. However, due to the nature of digital goods, we cannot accept returns once the product has been downloaded.
Refunds may be granted in the following circumstances:
- Duplicate Purchase – If you accidentally bought the same product more than once.
- Technical Issues – If you encounter a critical issue preventing access to the product, and our support team cannot resolve it.
- Incorrect Product – If you received a file different from what was advertised or purchased.
⚠️ Refunds are not issued in cases of:
- Change of mind after download.
- Inability to use the product due to lack of required software/hardware (outlined in each product’s description).
- Discounted or promotional purchases, unless the product is defective.
🔧 Support Before Refund
- Our team will first attempt to resolve technical problems or provide a working replacement file.
- Refunds will only be issued if we cannot fix the issue within a reasonable timeframe (typically 5 business days).
⏳ Refund Request Window
- Refund requests must be made within 14 days of purchase.
- After this period, no refunds can be processed.
📞 How to Request a Refund
To request a refund, please contact our support team with:
- Your order number
- The email address used for purchase
- A description of the issue
⚖️ Legal Notice
- Petra Horizons Travel AKA reserves the right to approve or deny refund requests at its discretion.
- By purchasing our digital products, you acknowledge and agree to this Refund & Returns Policy.
✅ Our Commitment: We strive to provide high-quality, up-to-date, and reliable digital resources. Your trust matters, and we aim to ensure every customer feels secure when purchasing from Petra Horizons Travel AKA.
